Privacy Policy

01 Who We Are

This Privacy Policy applies to Pools Scientific LLC, a Kansas-based company operating the website PoolsScientific.com and the Pools Scientific Podcast. When we say “we,” “us,” or “our,” we mean Pools Scientific LLC.

Our mailing address is: Pools Scientific LLC, P.O. Box 7243, Leawood, KS 66207. For privacy-related inquiries, contact us at [email protected]. For privacy-related inquiries, contact us at [email protected].

02 What Information We Collect

We collect information in two ways — information you provide directly, and information collected automatically when you visit our site.

Information you provide directly:

• Email address — when you subscribe to our email list through any signup form on this website.
• First name — optionally provided when subscribing, used to personalize emails.
• Question submissions — when you submit a question through the Ask John form, we collect your name, email address, pool type, and the content of your question.
• Referral source — how you heard about us, if you choose to provide it.
• Purchase information — if you purchase an ebook or physical product, payment and shipping details are handled by our third-party payment processors (Payhip). We do not store payment card information.

Information collected automatically:

• Usage data — pages visited, time spent, browser type, referring URL, and device type, collected through analytics tools.
• Cookies — small files stored in your browser that help us understand how visitors use the site. See Section 6 for details.

03 How We Use Your Information

We use the information we collect for the following purposes:

• To send you the Pools Scientific Podcast weekly email — new episode notifications, key insights, and the link to listen.
• To send you information about Pools Scientific products, ebooks, and the physical Reference Set when relevant.
• To respond to questions submitted through the Ask John form.
• To feature selected listener questions on the podcast (with your first name and pool type only, unless you request anonymity).
• To improve the website and podcast content based on how visitors use the site.
• To fulfill product orders and provide customer service.
• To comply with legal obligations.

We do not use your information for automated decision-making or profiling.

04 How We Share Your Information

We do not sell your personal information. We do not share your email address or personal data with third parties for their own marketing purposes.

We share information only in the following limited circumstances:

• Email service provider: We use Kit (kit.com) to manage our email list and send emails. Kit receives your email address and name for this purpose. Kit’s privacy policy is available at kit.com/privacy.
• Analytics: We use Google Analytics to understand website traffic. This service collects anonymized usage data. Google’s privacy policy is available at policies.google.com/privacy.
• Payment processing: Orders placed through Payhip are subject to Payhip’s privacy policy. We receive order confirmation and shipping details but do not receive or store payment card information.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Pools Scientific LLC or others.
• Business transfer: If Pools Scientific LLC is acquired or merges with another entity, your information may be transferred as part of that transaction.

05 Email Communications & CAN-SPAM Compliance

All marketing emails we send comply with the CAN-SPAM Act. Specifically:

• Every email clearly identifies Pools Scientific LLC as the sender.
• Every email includes our physical mailing address.
• Every email includes a clear and functional unsubscribe link.
• We honor all unsubscribe requests promptly — within 10 business days.
• We do not use deceptive subject lines or misleading header information.

To unsubscribe from our email list at any time, click the unsubscribe link at the bottom of any email we send, or contact us directly at [email protected].

06 Cookies

Our website uses cookies — small text files stored in your browser — to improve your experience and understand how visitors use the site.

Types of cookies we use:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Used by Google Analytics to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
• Email form cookies: Set by Kit when you interact with our signup forms.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

07 Data Retention

We retain your email address and subscription information for as long as you are subscribed to our email list. When you unsubscribe, your email is removed from our active list. We may retain anonymized records for analytics purposes.

Question submissions through the Ask John form are retained for podcast production purposes. If your question is not used within 12 months, we delete the submission.

Order information is retained as required for tax and legal compliance, typically seven years.

08 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.
• Portability: Request your data in a portable format (where technically feasible).
• Objection: Object to certain types of processing of your personal information.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

California residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at [email protected].

European residents (GDPR): If you are located in the European Economic Area, our lawful basis for processing your email address is consent — you provided it voluntarily when subscribing. You may withdraw consent at any time by unsubscribing.

09 Children’s Privacy

PoolsScientific.com and the Pools Scientific Podcast are intended for adults and pool industry professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will delete it promptly. If you believe we have inadvertently collected such information, contact us at [email protected].

10 Third-Party Links

Our website contains links to third-party websites including Spotify, Apple Podcasts, Payhip, and Kit. These websites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.

11 Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website uses HTTPS encryption for all data transmission.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of PoolsScientific.com or the Pools Scientific Podcast email list after changes are posted constitutes acceptance of the updated policy.

13 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us: